A healthcare SME
The team saw AI as important for a small business like theirs, but didn't yet know how to access it or bring everyone along. They came to us with a practical question: how do you give a small team the means to build their own AI tools?
The engagement
A three-week preparation phase, capturing each person's work, frustrations, and ideas via WhatsApp text and voice notes. A single workshop day, designed so the whole team would leave with something built — and an understanding of how to build the next one themselves.
What we did
- Synthesised three weeks of WhatsApp inputs into a use case tailored to each participant, grounded in the work they actually do
- Built a workshop harness — a scaffold of pattern files, slash commands, and a codebase explainer — that lets non-technical users build small working apps with Claude Code
- Ran the day in three phases: plan a spec with AI, build the app with AI, test it against the spec
- Sent every participant home with their app, their codebase, and a one-page cheat sheet for doing it again
What got built
Each person built an app for a task they did regularly: a tool that produces onboarding packs from a role description, an app that turns rough call notes into a structured account write-up, a composer that assembles client briefing packs from a content library.
What they took away
- Eight working apps, one per person, built on the day
- A reusable harness — pattern library, slash commands, codebase explainer — that grows with their work
- A working mental model of plan / build / test that they can apply to the next app without us in the room
At the end of the day, we asked the team if they were happy with what they had built, if they could see using it in their day-to-day work, and if they felt ready to use Claude again, for a new app or to update the one they had. Yes to all three.
The most valuable workplace training I've ever been a part of.
— Commercial Leader